1. Introductory Provisions and Operator Identification
These Terms of Use (hereinafter „Terms") govern the rights and obligations of users when using the Doučko web application available at https://doucko.org (hereinafter „Service" or „Platform"). The Service connects tutors and students for the purpose of facilitating private tutoring.
Service Operator (hereinafter „Operator"):
- Name: Petr Stádník
- Business ID (IČO): 09454993
- Place of business: Betlémské náměstí 1004/8, 110 00, Praha 1 - Staré Město, Česká republika
- E-mail: info@doucko.org
- Website: https://doucko.org
The Operator is not a VAT payer (unless otherwise stated in the price list). The Operator acts as an intermediary — it is not a party to the contractual relationship between Tutor and Student, does not provide educational services, and is not responsible for their quality.
2. Definitions
- "User" — any natural or legal person using the Service, whether registered or not.
- "Tutor" — a User offering tutoring services through the Platform.
- "Student" — a User who searches for and books tutoring through the Platform.
- "Agreement" — the contractual relationship between the Operator and the User formed upon registration and acceptance of these Terms.
- "Booking" — an arrangement between a Tutor and Student for a tutoring session facilitated by the Platform.
- "Subscription" — a recurring paid service allowing the Tutor to actively present their profile in the Platform's search results.
3. Age Requirements and Parental Consent
The Service may be used by persons aged 15 and over. Persons under 15 may only use the Service with the consent of their legal guardian. By registering, the User declares that they meet this requirement or that a legal guardian has been informed and has given consent.
For Users under 15, the legal guardian must consent to the processing of personal data pursuant to Art. 8 of the GDPR and § 7 of Act No. 110/2019 Coll. The Operator reserves the right to verify the User's age or request a written statement from the legal guardian. In case of doubt, the account will be restricted or deleted pending verification.
4. Registration and User Account
Full use of the Service requires registration via email and password. The User is obliged to:
- provide accurate, complete and truthful information upon registration;
- keep registration details up to date;
- protect login credentials from misuse by third parties;
- promptly notify the Operator at info@doucko.org of any unauthorised access to their account.
The account is personal and non-transferable. The User is responsible for all activities carried out under their account. A User may hold both Tutor and Student roles simultaneously — in such case, the relevant provisions of these Terms apply to each role separately.
5. Code of Conduct and Prohibited Activities
The User agrees to use the Service in accordance with Czech and EU law and these Terms. In particular, it is prohibited to:
- distribute illegal, offensive, discriminatory or misleading content through the Service;
- harass, intimidate or harm other Users;
- post false or misleading reviews and ratings;
- circumvent the Platform's technical restrictions or attempt unauthorised access to its systems;
- use the Service to promote one's own commercial activities in a way that bypasses the Platform;
- impersonate another person or provide false information in a profile;
- any conduct contrary to good morals or applicable law.
6. Reviews and Tutor Ratings
A review may only be submitted by a Student after a lesson has taken place based on a completed booking. Reviews must be truthful, factual and must not contain offensive or discriminatory content.
The Operator verifies that reviews are submitted by Students with a completed lesson. The Operator does not publish reviews from unverified Users. A Tutor has the right to request a review of any review that violates these rules; the Operator may remove it after assessment.
These rules comply with the requirements of EU Directive 2019/2161 (Omnibus) on the transparency of consumer reviews.
7. Liability and Limitation of Liability
The Operator runs the Platform as an intermediary connecting Tutors and Students. The Operator is not liable for:
- the content of agreements between Tutors and Students;
- the quality, conduct or outcome of tutoring sessions;
- damage caused by unauthorised access to a User account where the User failed to protect their login credentials.
The Operator's liability for damages is limited to the amount of the Subscription paid for the last billing period, unless mandatory law provides otherwise. This limitation does not apply to damage caused intentionally or by gross negligence.
8. Reporting Illegal Content (DSA)
In accordance with EU Regulation 2022/2065 (Digital Services Act, DSA), any User or third party has the right to report illegal content (fraudulent profiles, discriminatory reviews, content infringing third-party rights) via email:
The Operator will assess received reports typically within 7 business days and will inform the reporter of the outcome if they have provided contact details. Repeated or manifestly unfounded reports submitted in bad faith may result in account restrictions.
9. Account Termination and Deletion
The User may at any time hide their profile or permanently delete their account in Profile Settings. Upon deletion, all rights and obligations of the User towards the Platform cease, except for obligations that persist by their nature (e.g. obligation to pay for an already-activated Subscription for the current billing period).
The Operator is entitled to restrict or delete an account of a User who violates these Terms or applicable law. The User will be informed of such action by email, unless prior notification would defeat the purpose of the action (e.g. during ongoing Platform abuse or a cyber attack).
10. Changes to Terms and Price List
The Operator may amend these Terms. Users will be notified of material changes by email at least 30 days before they take effect.
The User has the right to reject the change and terminate the Agreement before the amended Terms take effect by sending an email to info@doucko.org. Continued use of the Service after the 30-day notice period constitutes acceptance of the new Terms.
Changes to the Subscription price list are treated as changes to these Terms — active Tutors will be notified by email at least 30 days in advance and have the right to cancel their Subscription before the new price takes effect, without penalty.
11. Complaints and Dispute Resolution
Complaints about defective Platform functionality (technical errors) may be submitted by email to info@doucko.org. The Operator will acknowledge receipt within 5 business days and resolve the complaint within 30 days.
Users have the right to out-of-court dispute resolution:
- Czech Trade Inspection (ČOI) — www.coi.cz
- EU Online Dispute Resolution (ODR) Platform — ec.europa.eu/consumers/odr
The Operator is obliged to participate in out-of-court consumer dispute resolution.
12. Governing Law and Jurisdiction
These Terms are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll. (Civil Code) and Act No. 634/1992 Coll. (Consumer Protection Act).
The choice of Czech law does not deprive a User habitually resident in another EU Member State of the protection afforded by the mandatory provisions of the law of that state (Art. 6, Rome I Regulation No. 593/2008).
Disputes that cannot be resolved out of court will be decided by the competent courts of the Czech Republic. For disputes with Users who are consumers, the competent court is the court of the User's place of residence.
13. Final Provisions
These Terms, together with the Subscription Price List (doucko.org/cenik/) and the Privacy Policy (doucko.org/ochrana-soukromi/), constitute the entire agreement between the Operator and the User. If any provision becomes invalid or unenforceable, the remaining provisions remain in full force.
14. Subscription, Pricing and Payment Terms
To actively display a profile in search results, the Tutor must hold a valid Subscription. The Subscription is a recurring service — it automatically renews each billing period until cancelled by the Tutor.
The current price list including amounts and billing frequency is available at doucko.org/cenik/ and forms an integral part of these Terms. Prices are listed in both CZK and EUR. Prices in each currency are set independently and do not track the current exchange rate.
Payments are processed via the Stripe payment gateway. The Operator does not store Tutors' payment card data. A tax receipt is sent electronically to the Tutor's registered email address.
15. Consent to Commencement of Service and Waiver of Withdrawal Right
Before completing the first Subscription payment, the Tutor expressly confirms by ticking the relevant checkbox on the payment page that they:
- request the immediate commencement of the Service (activation of their profile in search) before the expiry of the 14-day statutory withdrawal period;
- acknowledge that by commencing the Service before this period expires, their right to withdraw from the Subscription agreement is extinguished pursuant to § 1837(a) of Act No. 89/2012 Coll. and Art. 16(m) of Directive 2011/83/EU;
- agree that this is a recurring payment at the amount and frequency set out in the price list, which renews automatically;
- have been informed of the cancellation procedure (see Art. 16).
The Subscription is not subject to the right of withdrawal or any right to a refund for the current billing period, including in the event of early cancellation by the Tutor during that period.
16. Subscription Cancellation
The Tutor may cancel the Subscription at any time in Profile Settings. Cancellation takes effect at the end of the current billing period — until then the profile remains active and no further payment will be charged.
17. Lesson Bookings
The Student searches for a Tutor, selects a time slot and creates a Booking through the Platform. A Booking constitutes an agreement between the Student and the Tutor — the Operator is an intermediary, not a party to it.
Cancellation terms (deadlines, any cancellation fees) are agreed between the Tutor and Student. The Operator is not responsible for compliance with such terms.
18. Lesson Payments
Payments for lessons are made outside the Platform (directly between Tutor and Student), the Operator bears no responsibility for the transaction, the amount charged or any disputes arising from it.
19. Lesson Quality and Complaints
The Operator is not liable for the quality, content or outcome of tutoring. Students may report complaints about a specific Tutor by email to info@doucko.org. The Operator will investigate whether the Tutor is in breach of these Terms and take appropriate action. The Operator is not liable for damages suffered by the Student as a result of poor-quality tutoring.